Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we will NOT offer a refund or exchange. Refunds will ONLY be eligible for items that are broken or manufactured wrong. If you receive an item that is broken, then you must report the damage to Judge Hardware within seven (7) business days of arrival. To be eligible for a return, pictures of the damage must be sent to a Judge Hardware employee along with the corresponding order number (#), and date of arrival. For products manufactured wrong, pictures of the flaws (in full) must be sent to a Judge Hardware employee along with the corresponding order number (#), and date of arrival. Any attempt at refund or return will NOT be processed without this information.

Refunds can be processed for orders that have not been shipped. Once an order has shipped, refunds will NOT be granted unless the product is damaged or manufactured wrong. In some instances a restocking fee of 20% or an in-store credit will be applied. Return labels will only be given in instances where items are broken or manufactured wrong. All other attempts at refund or return must be shipped at the customers expense. There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
• Damage reported to Judge Hardware after 7 days of arrival.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Processing times vary on your bank or credit card provider.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@Judgehardware.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@Judgehardware.com, and send your item to: 1495 Jenkins Avenue, Hardeeville, SC, 29927, Unit C.

Shipping returns

To return your product, you should mail your product to: 1495 Jenkins Avenue, Hardeeville, SC, 29927, Unit C.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

When returning items, you may want to consider using a trackable shipping service, or purchasing shipping insurance.

We do NOT guarantee that we will receive your returned item.

Need help?

Contact us at Sales@Judgehardware.com for questions related to refunds and returns.